It’s a great joy to work at Mount Sinai and help people at the very time they need that support the most.
Frank was born and lived in Ghana until the age of 24 when he came to the United States to continue his education. He received his MBA from the Keller Graduate School of Management in New York City and is currently working on his doctorate in management. Ultimately, he wants to establish his own management consulting business. Frank has one brother and one sister living in Ghana, and he visits and stays in touch with them regularly. His fiancée, Rosalyn, is working on her undergraduate degree in accounting and human resources, and she will join him on the cruise.
One of Frank's proudest moments was when his father traveled from Ghana to watch him receive his MBA. Unfortunately, his dad suffered from diabetes and passed away from its complications last year. Frank still feels the loss profoundly but has turned his sadness into action and has become a volunteer at Mount Sinai Hospital in New York City where he advocates for patients' rights and needs. This covers a broad range of things.
In his role as patient advocate, Frank's typical day may include engaging with social workers to make sure patients are aware of the state resources that are available to help them through their battle. He makes sure the patients have transportation to and from the hospital, and off-site medical appointments, arranges medical appointments for patients, contacts insurers to address questions of coverage, and even makes trips to the pharmacy to pick up prescriptions and to explain to the patient how the medicines should be taken. Frank is also a team member of PACT, Preventable Admissions Care Team, whose purpose is to avoid unnecessary readmissions to the hospital.
Frank volunteers three times a week for four-hour shifts, and he's been doing this for the past two years. Says Frank: "After my father passed, I wanted to honor his memory in a substantive way. I thought a great way to do that would be to help other people in the same position as my dad, and I love the work I get to do at Mount Sinai. I not only get to make a difference and help others when they need it most, I also get to learn how a great organization like Mount Sinai is managed."