I volunteer as an ombudsman to give seniors a voice and insure that their statutorily mandated rights are respected.
Arthur Lappen has been a volunteer advocate with the Montgomery County LTC Ombudsman Program, a RSVP Partner, since July 1996. Before this, he had served in the Washington, DC program. His advocacy is focused on promoting the highest quality of life and care in the largest nursing home in Maryland. He is well known by the residents and their families as the man with a plan. His direction is taken directly from the residents about the outcomes they seek. His vision is making changes that will be implemented beyond the immediate issues at hand. He is focused on systemic advocacy changes and deals with some of the most difficult components of living in a long term care setting. In essence, he has become the guiding conscience of those living and working in long-term care environment.
“I volunteer as an ombudsman to give seniors a voice and insure that their statutorily mandated rights are respected,” said Arthur. “Long term care is best delivered when we listen to an individual's wishes, serve as the individual's advocate and reach the best possible outcome.”
Arthur Lappen has donated over 5,000 hours of service, 2,500 regular visits providing continuity for residents to have highly visible access to his complaint resolution services. He has appeared on local radio and cable television to talk about the ombudsman role and the prevention of elder abuse.
Arthur sails with his wife Margie, who together will celebrate 51 years of marriage just before we sail. We will celebrate on board with a Red Sox cake for them to share!